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FAQS


1. I am not sure that I am comfortable with the measurements I gave how can I change them after ordering? 

   Email itsvonstitch@gmail.com immediately before I ship the products to you.  

2. Why are my earrings not perfectly even? 

     All pom poms are handmade therefore, no two will be exactly alike. 

3. Why is it taking longer than usual for my order to be shipped? 

     There could be many factors that may cause your order to be delayed. It can depend on the amount of orders I have to fulfill in a certain time period or it could be the carrier that I am using. 

4. I am not satisfied with my product, can I get a refund? 

       Please refer to the policy page about the refund policy. 

5. Do you accept custom orders? 

     I do offer custom orders for certain items. They will be listed in the custom orders tab.

6. How often do you restock? 

       I plan to restock accessories once a month and restock for clothes will vary. I recommend following us on instagram: @itsvonstitch for updates and signing up through the website to receive a notification when items are back in stock. 

7. When can I expect my pre-orders to be delivered? 

     Under the buy it tab it will say the day that it will start being fulfilled. This means that items will start to be delivered during this date or later following the 2 to 4 weeks it may take to finish orders.

8. How long does it take to receive my order?

Depending on the item, bras and bralettes expect 2-3 weeks and tops 3-5 weeks.